Member Experience & Welcome Center Associate

Young-Mens-Christian-Association-o; Tybee Island (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

YMCA of Coastal Georgia, Inc. on Tybee Island is seeking a Welcome Center Attendant to greet visitors, assist with memberships and program registrations, and promote the YMCA mission in a welcoming, cheerful manner.

You will verify memberships, answer inquiries, conduct tours for prospective members, and ensure safety and cleanliness of the facility while supporting front-desk operations and fundraising efforts.

Qualifications

• Must possess a high school diploma or equivalent; some college preferred.
• Demonstrate exceptional customer service skills.
• Ability to work positively in a fast-paced environment.
• Ability to foster positive staff, peer, and program participant relationships.
• Ability to provide accurate YMCA program information.
• Must possess excellent phone skills using multiple phone lines.
• Strong computer skills necessary; ability to operate multiple software.
• Ability to effectively promote facility memberships, programs, and merchandise.
• Must possess excellent interpersonal, written, and verbal communication skills.
• Ability to multi-task, work independently, problem-solve, and demonstrate effective time-management skills in a fast-paced environment.
• Ability to diffuse difficult, escalated, or emergency situations.
• Ability to handle challenging customer situations with poise and tact.
• Exemplify the YMCA organizational values and support the advancement of the YMCA mission.
• CPR and First Aid required within 30 days of employment.
• Must be able to pass a criminal background check and obtain authorization to work with children under the Georgia Department of Labor and YMCA guidelines.

Responsibilities

• Cheerfully greet each person who enters the facility.
• Responsible for opening and/or securing the building at the open/close of business, depending upon shift time.
• Attendant scheduled during non-business Welcome Center hours completes detailed cleaning checklist daily in various areas of the building. Additional cleaning and upkeep duties may be required throughout midday shift.
• Provide security by verifying memberships of program participants entering the facility.
• Customer service. Answer phone and in-person inquiries about the YMCA, its programs and mission, in a cheerful, helpful, and empathetic manner.
• Give tours to prospective members.
• Accurately register memberships for new and returning members, including proper set up of payment methods for membership and program drafts.
• Accurately report and record membership changes as required.
• Register participants for programs and make reservations for facilities as necessary.
• Inspect the facility to ensure member and program participant safety and service are being realized. In the absence of branch leadership, and especially during non-business hours, the Welcome Center Attendant may be required to supervise facility and ensure the continuation of smooth business operations.
• Properly report any facility or equipment issues.
• Assist in the overall retention and satisfaction of YMCA members through appropriate customer service.
• Assist in the Annual Campaign fundraising program for the YMCA.
• Maintain a positive and cheerful attitude with staff, peers, and program participants.
• Performs all other duties as assigned.

Skills

Customer service

Phone skills

Computer skills

Membership enrollment

Communication skills

Time management

Teamwork

Problem solving

Education

High School Diploma or Equivalent

Some college preferred

Job description

YMCA of Coastal Georgia, Inc. on Tybee Island is seeking a Welcome Center Attendant to greet visitors, assist with memberships and program registrations, and promote the YMCA mission in a welcoming, cheerful manner.

You will verify memberships, answer inquiries, conduct tours for prospective members, and ensure safety and cleanliness of the facility while supporting front-desk operations and fundraising efforts.