Member Experience Teller & Solutions Advisor

Arizona Federal Credit Union; Phoenix (AZ); On-site; USD 35,000 - 48,000; Full time

Job summary

Arizona Federal Credit Union is seeking a Teller responsible for delivering an excellent member experience, handling transactions, and promoting products and services to meet sales goals. The role requires strong customer service, communication, and problem-solving skills.

The position emphasizes security compliance, self-service education for members, and a willingness to assist across branch operations in a hybrid, high-customer-contact environment.

Qualifications

• Minimum education: high school diploma or GED with 1 year experience.
• Experience in retail, customer service, or financial institutions preferred.
• Typing speed of 45 words per minute required.

Responsibilities

• Process transactions, including cash handling.
• Maintain knowledge of products, services, and partnerships.
• Identify and refer products and services to members.
• Highlight product features to meet sales goals.
• Develop interpersonal skills to build relationships with members.
• Guide members through service experience as Lobby Director.
• Adhere to security guidelines (BSA, CIP, CTR, SAR).
• Educate members on self-service options (online/mobile banking).
• Complete account maintenance requests.
• Perform other duties as assigned.

Skills

Customer service

Sales skills

Problem resolution

Communication

Typing speed

Financial knowledge

Education

High School diploma or GED

Tools

Windows

Microsoft Word

Job description

Arizona Federal Credit Union is seeking a Teller responsible for delivering an excellent member experience, handling transactions, and promoting products and services to meet sales goals. The role requires strong customer service, communication, and problem-solving skills.

The position emphasizes security compliance, self-service education for members, and a willingness to assist across branch operations in a hybrid, high-customer-contact environment.