Branch Member Services Specialist

State Employees' Credit Union; Kannapolis (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

State Employees' Credit Union in Kannapolis, NC seeks a customer-focused teller to provide exemplary member service through cash handling, account opening and maintenance, and multi-channel support. You will balance cash drawers, handle vault and ATM operations, and support drive-thru transactions with accuracy and discretion.

The role requires strong communication, basic math skills, and reliable attendance, with ongoing training opportunities in a fast-paced branch environment.

Qualifications

• Must communicate clearly in English.
• Strong math skills and basic numerical accuracy.
• Excellent organizational and interpersonal skills.
• Willingness to engage in ongoing training and development.

Responsibilities

• Establish new membership and open all account types.
• Educate members on services and make recommendations.
• Record transactions in the Margo system and balance cash drawer.
• Balance vault, ATM, TCD, and coin sorter.
• Operate drive-thru window when needed.
• Prepare cash deliveries and weekly shipments.
• Assist members with account problems and reconciliations.
• Provide clerical support and other duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Teamwork

Tools

Margo system

Image System

Job description

State Employees' Credit Union in Kannapolis, NC seeks a customer-focused teller to provide exemplary member service through cash handling, account opening and maintenance, and multi-channel support. You will balance cash drawers, handle vault and ATM operations, and support drive-thru transactions with accuracy and discretion.

The role requires strong communication, basic math skills, and reliable attendance, with ongoing training opportunities in a fast-paced branch environment.