Member Experience Teller | Fast-Paced Banking & Service

REV; Spencer (WV); On-site; USD 30,000 - 36,000; Full time

Job summary

REV in Spencer, WV is seeking a Teller to be the first point of contact for members, handling transactions accurately and ensuring a welcoming, efficient experience. You will balance cash drawers and resolve inquiries with empathy, while promoting online and mobile banking tools.

Requirements include a High School diploma or equivalent and at least 6 months of customer service, cash handling, or retail banking experience. Join a team focused on accuracy and member satisfaction.

Qualifications

• High School diploma or equivalent education and experience.
• At least 6 months of customer service, cash handling, or retail banking experience.

Responsibilities

• Serve as a frontline ambassador by greeting members warmly and providing prompt, courteous, and accurate service.
• Process routine financial transactions such as deposits, withdrawals, loan payments, and check cashing with a high degree of accuracy and professionalism.
• Actively listen to member needs and connect them to appropriate products, services, or specialists.
• Maintain and balance a cash drawer daily, following internal controls and security procedures.
• Assist in resolving member inquiries, account issues, and discrepancies with empathy and urgency.
• Educate members on self-service options including online and mobile banking tools.
• Participate in team sales and service goals by identifying opportunities to deepen member relationships.
• Support branch operations and contribute to a strong team culture through flexibility, reliability, and accountability.

Skills

Customer service

Cash handling

Bilingual

Attention to detail

Communication

Reliability

Education

High School diploma or equivalent

Job description

REV in Spencer, WV is seeking a Teller to be the first point of contact for members, handling transactions accurately and ensuring a welcoming, efficient experience. You will balance cash drawers and resolve inquiries with empathy, while promoting online and mobile banking tools.

Requirements include a High School diploma or equivalent and at least 6 months of customer service, cash handling, or retail banking experience. Join a team focused on accuracy and member satisfaction.