Teller - FT

Paylocity; Galveston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Paylocity in Galveston, TX is seeking a friendly Credit Union Teller to process member transactions, including cash withdrawals and check deposits, while providing accurate service and guidance. You will support member engagement by introducing colleagues from member service and referring complex questions to the right team.

Working with established policies, you will perform routine operational tasks, minimize risk, and maintain compliance.

Qualifications

• Customer/members service: 6+ months.
• Handles complex transactions across multiple systems.
• Team player with strong collaboration.
• Cash handling experience.
• Adheres to policies, procedures, and regulations.
• Identifies potential fraud and prevents loss.
• Well organized, independent, able to prioritize.
• Exercises judgment and raises questions to management.
• Builds relationships with members and colleagues.
• High school diploma or equivalent.

Responsibilities

• Process member transactions, withdrawals, and deposits.
• Assist members and escalate to service representatives when needed.
• Perform routine operational tasks while minimizing risk.
• Provide member service support and cross-sell when appropriate.
• Follow credit union procedures and policies.
• Interact with members to build relationships and resolve needs.

Skills

Customer service

Member service

Multi-system transactions

Teamwork

Cash handling

Policy adherence

Fraud awareness

Time management

Judgment & compliance

Relationship building

Education

High school diploma

Job description

Description

As a credit union Teller, the responsibilities include processing member transactions, overseeing cash withdrawals and check deposits.

Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.

Complete operational activities while minimizing risks under established policies.

Perform routine transactional, operational, and member service support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization.

Receive directions from managers and exercises judgment within defined policies and procedures

Escalate questions and issues to more experienced roles

Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions

Requirements

Required Qualifications

• 6+ months’ experience interacting with customer/members, or equivalent demonstrated through work experience, or training.
• Member service focus with experience handling complex transactions across multiple systems
• Experience working with others on a team to meet member needs
• Cash handling experience
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Well organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues
• High School graduate or equivalent

Work Environment

• Office setting with standard working hours
• Ability to work a schedule that includes most Saturdays