Member Experience Team Lead — Retail Front End

Sam's East, Inc.; Harrisburg (Dauphin County); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Paid time off (PTO)

Job summary

Sam's Club in Harrisburg, PA is seeking a team-oriented associate supervisor to support management in daily operations. You will supervise associates, assign duties, coach on member service, and help implement company policies to resolve issues and sustain service quality.

Responsibilities include assisting with recruiting, scheduling, training, and promoting a positive member experience while ensuring accuracy in transactions and compliance with Walmart/Sam's Club standards at the Harrisburg

Qualifications

• 6 months retail experience including operating front-end equipment (e.g. cash register) and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assists management with supervision of associates by assigning duties and providing direction and coaching.
• Measures performance, communicates goals, and supports member service approaches and policies.
• Maintains compliance with company policies and procedures and supports recruiting, scheduling, and training efforts.

Skills

Retail experience

Front-end equipment

Customer service

Team leadership

Hiring & mentoring

Job description

Sam's Club in Harrisburg, PA is seeking a team-oriented associate supervisor to support management in daily operations. You will supervise associates, assign duties, coach on member service, and help implement company policies to resolve issues and sustain service quality.

Responsibilities include assisting with recruiting, scheduling, training, and promoting a positive member experience while ensuring accuracy in transactions and compliance with Walmart/Sam's Club standards at the Harrisburg