Member Experience Team Lead - Front-End Operations

Sam's East, Inc.; Augusta (ME); On-site; USD 1,157,000 - 1,598,000; Full time

Benefits offered by this job

Health benefits

401(k) and company-paid life insurance

Paid time off and leaves

Employee discounts

Education program (Live Better U)

Job summary

Sam's East, Inc. at 45 Marketplace Dr, Augusta, ME 04330-8037 is seeking a front-end associate to supervise, train, and guide team members while delivering excellent member service. You will assist in processing memberships, handling transactions, and promoting Sam's Club products and benefits.

The role emphasizes teamwork, integrity, and adherence to company policies, with various benefits and a foundation in retail operations and customer engagement.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service
• Must be 18 years of age or older

Responsibilities

• Supervise associates by assigning duties, giving feedback and training on processes
• Support membership by informing on types, programs and benefits
• Provide member service and assist with purchases, self-service tools and transactions
• Oversee area operations including merchandising, cash handling and cleanliness
• Complete accounting records and cash handling procedures per policies

Skills

Customer service

Cash handling

Front-end equipment operation

Team leadership

Job description

Sam's East, Inc. at 45 Marketplace Dr, Augusta, ME 04330-8037 is seeking a front-end associate to supervise, train, and guide team members while delivering excellent member service. You will assist in processing memberships, handling transactions, and promoting Sam's Club products and benefits.

The role emphasizes teamwork, integrity, and adherence to company policies, with various benefits and a foundation in retail operations and customer engagement.