Member Experience Team Lead (Front‑End)

Sam's Club; Eau Claire (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Life insurance

Live Better U education program

Job summary

Sam's Club in Eau Claire, WI is seeking a front-end associate to supervise associates, deliver outstanding member service, and process memberships and transactions. You will help recruit, schedule, coach and evaluate staff while following company policies and ensuring a positive member experience.

Responsibilities include greeting members, guiding purchasing decisions, operating registers or self-checkout, and maintaining a clean, organized sales floor.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.

Responsibilities

• Supervises associates in assigned area, assigns duties and provides guidance.
• Communicates membership information and processes memberships and upgrades.
• Assists members with purchases, self-checkout, and locating goods, ensuring a high level of service.
• Maintains cleanliness and organization of the area, handles returns and keeps records.

Skills

Front-end equipment

Customer service

Cash register

Tools

Cash register

Job description

Sam's Club in Eau Claire, WI is seeking a front-end associate to supervise associates, deliver outstanding member service, and process memberships and transactions. You will help recruit, schedule, coach and evaluate staff while following company policies and ensuring a positive member experience.

Responsibilities include greeting members, guiding purchasing decisions, operating registers or self-checkout, and maintaining a clean, organized sales floor.