Member Services Team Lead: Elevate Customer Experience

Sam's East, Inc.; Eau Claire (WI); Vor Ort; USD 29.000 - 40.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Paid time off

Company discounts

Zusammenfassung

Walmart’s Sam's Club location in Eau Claire, WI is seeking a front-end supervisor to support management in supervising associates, training staff, and delivering exceptional member service. You will help with memberships, processing upgrades and credit accounts, and promoting renewals while ensuring policy compliance.

You will also assist with merchandising, cashier operations, and open-door policy tasks, maintaining a clean, efficient club and contributing to sales events and customer

Qualifikationen

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Aufgaben

• Supervise associates by assigning duties and guiding performance.
• Provide training on processes and procedures and communicating goals.
• Assist members with purchases and services, including membership processing and upgrades.
• Process memberships, upgrades and credit accounts, and promote renewals.
• Handle claims, returns and merchandising; organize area and maintain cleanliness.
• Oversee register operations and self-checkout, ensuring accurate transactions.
• Assist management with recruiting, scheduling and coaching.

Kenntnisse

Retail experience

Customer service

Front-end equipment

Jobbeschreibung

Walmart’s Sam's Club location in Eau Claire, WI is seeking a front-end supervisor to support management in supervising associates, training staff, and delivering exceptional member service. You will help with memberships, processing upgrades and credit accounts, and promoting renewals while ensuring policy compliance.

You will also assist with merchandising, cashier operations, and open-door policy tasks, maintaining a clean, efficient club and contributing to sales events and customer