Member Experience Team Lead

Sam's Club; Sheffield Township (OH); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off and leave

Employee discounts

Job summary

Sam's Club in Sheffield Township, OH is seeking help with supervision of associates and delivering member-focused service. You will train staff, guide associates, assist with purchases, and promote memberships while upholding company policies and the Open Door Policy.

The role includes handling returns, processing memberships and upgrades, and driving member satisfaction across the club. A focus on teamwork and integrity is essential.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates and training.
• Provide member service and assist members with purchases and decisions.
• Handle claims and returns and organize merchandise in assigned area.
• Support open door policy and ensure compliance with company policies.
• Process memberships, upgrades and credit accounts and promote memberships.

Skills

Retail experience

Front-end equipment

Customer service

Job description

Sam's Club in Sheffield Township, OH is seeking help with supervision of associates and delivering member-focused service. You will train staff, guide associates, assist with purchases, and promote memberships while upholding company policies and the Open Door Policy.

The role includes handling returns, processing memberships and upgrades, and driving member satisfaction across the club. A focus on teamwork and integrity is essential.