Member Experience Team Lead

Sam's Club; Latham (NY); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education program Live Better U

Job summary

Sam's Club in Latham, NY is seeking a Front-End Supervisor to assist management by assigning duties, training associates, and guiding member service approaches to resolve issues per company guidelines. You will support memberships, process upgrades, credit accounts, and participate in sales events to promote Sam's Club products and services.

The role offers a competitive hourly wage and benefits, with a focus on customer service excellence and team leadership.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• supervise associates by assigning duties, communicating goals and feedback, and training on processes and procedures.
• provide member service guidance, process memberships and support marketing events.
• oversee area including cash handling, deposits, and daily financial reconciliations.
• lead teams, coordinate work assignments, and promote the Open Door Policy.

Skills

Customer service

Cash handling

Front-end equipment operation

Team leadership (preferred)

Tools

Cash register (POS)

Job description

Sam's Club in Latham, NY is seeking a Front-End Supervisor to assist management by assigning duties, training associates, and guiding member service approaches to resolve issues per company guidelines. You will support memberships, process upgrades, credit accounts, and participate in sales events to promote Sam's Club products and services.

The role offers a competitive hourly wage and benefits, with a focus on customer service excellence and team leadership.