Front-End Team Lead - Member Experience & Growth

Sam's Club; Village of Elmsford (NY); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club in Elmsford, NY is seeking an associate supervisor to assist management in supervising front-end staff, assigning duties, and coaching team members. You will train associates on processes, ensure adherence to company guidelines, and support member service initiatives to resolve issues efficiently.

You will assist with membership processing, guide members on products and services, and help manage transactions at registers or self-checkout while maintaining store cleanliness and safety.

Qualifications

• 6 months retail experience including operating front‑end equipment (cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervising associates in assigned area.
• Assign duties, communicate goals and provide feedback.
• Train associates on processes and procedures; ensure member service approaches.
• Support membership processing, upsells and renewals; participate in events.
• Oversee front-end operations, handle transactions and ensure cash handling accuracy.

Skills

Customer service

Retail experience

Front-end operations

Job description

Sam's Club in Elmsford, NY is seeking an associate supervisor to assist management in supervising front-end staff, assigning duties, and coaching team members. You will train associates on processes, ensure adherence to company guidelines, and support member service initiatives to resolve issues efficiently.

You will assist with membership processing, guide members on products and services, and help manage transactions at registers or self-checkout while maintaining store cleanliness and safety.