Member Experience Team Lead | Front-End & Service

Sam's Club; Albuquerque (NM); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plan

Paid time off

Company discounts

Education benefits (Live Better U)

Job summary

Sam's Club in Albuquerque, NM is seeking a front-end supervisor who assists management by assigning duties, coaching, and ensuring member service standards. You will help recruit, schedule, train, and evaluate associates while promoting the Open Door Policy and ethical conduct.

The role includes guiding purchases, operating registers or self-checkout, processing memberships and upgrades, handling returns, and keeping the area organized and customer friendly in a fast-paced retail environment.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience.

Responsibilities

• Supervise associates in assigned area and provide direction.
• Assist members with purchases and self-service technologies.
• Process memberships, upgrades and credit accounts.
• Maintain store area organized, assist with scheduling and training.

Skills

Customer service

Team leadership

Communication

Training

Staff coaching

Tools

Cash register operation

Job description

Sam's Club in Albuquerque, NM is seeking a front-end supervisor who assists management by assigning duties, coaching, and ensuring member service standards. You will help recruit, schedule, train, and evaluate associates while promoting the Open Door Policy and ethical conduct.

The role includes guiding purchases, operating registers or self-checkout, processing memberships and upgrades, handling returns, and keeping the area organized and customer friendly in a fast-paced retail environment.