Member Experience Team Lead — Front End Operations

Sam's Club; Hiram (GA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase plan

Paid time off & leave

Job summary

Sam's Club in Hiram, GA is seeking a front-end supervisor to assist management in supervising associates, guiding member service approaches, and ensuring policy compliance. You will help recruit, schedule, coach, and evaluate staff while promoting membership programs and benefits.

The role emphasizes customer service, accurate transactions, and teamwork to meet service and sales goals. Benefits include health coverage, retirement plans, and paid time off.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates in assigned area by assigning duties and providing direction and feedback
• Promote membership information and benefits to current and prospective members
• Support member service by helping customers, processing transactions, and guiding self-checkout and pickup orders
• Maintain area organization, handle returns, and ensure merchandise availability and cleanliness
• Collaborate with managers and coworkers to improve processes and meet business goals

Skills

Retail experience

Customer service

Front-end equipment

Job description

Sam's Club in Hiram, GA is seeking a front-end supervisor to assist management in supervising associates, guiding member service approaches, and ensuring policy compliance. You will help recruit, schedule, coach, and evaluate staff while promoting membership programs and benefits.

The role emphasizes customer service, accurate transactions, and teamwork to meet service and sales goals. Benefits include health coverage, retirement plans, and paid time off.