Member Experience Team Lead

Sam's East, Inc.; Lakeland (FL); On-site; USD 60,174,000 - 83,097,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

PTO and family leave

Live Better U education program

Job summary

Sam's Club in Lakeland, FL is seeking a frontline associate to support operations, assist management, and ensure member service excellence across the front-end area. You will handle checkout duties, help members with purchases, and communicate goals and feedback to team members.

The role emphasizes teamwork, integrity, and delivering value to members. Minimum qualifications include 6 months retail experience and 6 months customer service; preferred leadership experience.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service.
• Must be 18 years of age or older.
• Preferred: Leading a front-end team and supervising experience.

Responsibilities

• Assist management with supervision of associates and training.
• Provide member service and assist with purchases and recommendations.
• Handle claims, returns, and maintain merchandising and cleanliness.
• Support recruiting, scheduling, coaching, and performance feedback.

Skills

Cash handling

Customer service

Front-end supervision

Job description

Sam's Club in Lakeland, FL is seeking a frontline associate to support operations, assist management, and ensure member service excellence across the front-end area. You will handle checkout duties, help members with purchases, and communicate goals and feedback to team members.

The role emphasizes teamwork, integrity, and delivering value to members. Minimum qualifications include 6 months retail experience and 6 months customer service; preferred leadership experience.