Member Experience & Checkout Specialist

Sam's Club; Lakeland (FL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits and other coverage

401(k) and stock purchase

Paid time off and family leave

Disability benefits

Employee discounts

Live Better U education program

Job summary

Sam's Club in Lakeland, FL is seeking a Front-End Member Associate to deliver exceptional member service, keep the checkout area clean and efficient, and promote store products and services. You will also guide members on using self‑service technology and process member purchases.

The role involves handling payments, returns, refunds, and exchanges per policy while maintaining safety and merchandise standards. Training new associates and supporting continuous improvement are part of the job.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas; acknowledges members, verifies membership cards, identifies member needs, assists members with purchasing decisions, locates merchandise, promotes company products, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.
• Maintains exit areas; reviews member receipts; acknowledges the member and identifies member needs; secures and safeguards Sam’s Club assets by observing and communicating potential criminal activity according to company policies; maintains paperwork, logs, and other documentation; executes emergency response procedures; ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies by properly handling returns; zones the area; arranges and organizes merchandise; identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

Skills

Cash register operation

Mobile app usage

Customer service

POS software

Tools

POS systems

Mobile retail apps

Job description

Sam's Club in Lakeland, FL is seeking a Front-End Member Associate to deliver exceptional member service, keep the checkout area clean and efficient, and promote store products and services. You will also guide members on using self‑service technology and process member purchases.

The role involves handling payments, returns, refunds, and exchanges per policy while maintaining safety and merchandise standards. Training new associates and supporting continuous improvement are part of the job.