Member Experience Specialist

Sam's Club; Riverview (FL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Paid time off

Employee discounts

Job summary

Sam's Club in Riverview, FL is hiring a Customer Service Associate to support members, operate the front-end, and process purchases. You’ll verify memberships, assist with product selection, and maintain a safe, organized checkout area. The role emphasizes member service, learning new technologies, and complying with safety and company policies.

Competitive hourly pay and benefits are provided. Join a team that values integrity, teamwork, and delivering a positive shopping experience for all

Qualifications

• Retail experience including operating front-end equipment (cash register) and mobile apps.
• Ability to verify membership and assist with purchasing decisions.
• Commitment to safety and company policies.

Responsibilities

• Provides member service and helps customers at the checkout.
• Maintains checkout area and ensures accuracy of purchases.
• Processes payments, returns, refunds, and exchanges per policy.
• Follows safety standards and conducts safety sweeps.
• Assists with training of frontline associates on processes and new technology.
• Maintains merchandise by locating, organizing, and zone areas.

Skills

Customer service

Cash handling

Front-end operations

POS systems

Tools

POS system

Mobile apps

Job description

Sam's Club in Riverview, FL is hiring a Customer Service Associate to support members, operate the front-end, and process purchases. You’ll verify memberships, assist with product selection, and maintain a safe, organized checkout area. The role emphasizes member service, learning new technologies, and complying with safety and company policies.

Competitive hourly pay and benefits are provided. Join a team that values integrity, teamwork, and delivering a positive shopping experience for all