Member Services Team Lead - Front End Ops

Sam's Club; Austin (TX); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discount

Job summary

Sam's Club in Austin is seeking a front-end associate to support supervision of team members, assist customers, and promote membership programs. This role emphasizes service excellence and efficient operations in a fast-paced club environment.

Responsibilities include processing memberships and renewals, handling transactions at the register or self-checkout, and maintaining merchandising standards while ensuring a positive shopping experience for members.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates by assigning duties and providing feedback.
• Support member service by helping customers with purchases and questions.
• Process memberships and enrollments while promoting Walmart Sam's Club programs.
• Maintain store standards, handle claims and returns, and ensure merchandising is organized and accessible.

Skills

Customer service

Cash handling

Retail experience

Tools

Cash register

Job description

Sam's Club in Austin is seeking a front-end associate to support supervision of team members, assist customers, and promote membership programs. This role emphasizes service excellence and efficient operations in a fast-paced club environment.

Responsibilities include processing memberships and renewals, handling transactions at the register or self-checkout, and maintaining merchandising standards while ensuring a positive shopping experience for members.