Member Experience Team Lead

Sam's Club; Dublin (OH); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Life insurance

Paid time off

Disability insurance

Employee discounts

Live Better U education benefit

Job summary

Sam's Club in Dublin, OH is hiring for a front-end/associate supervisory role. You will assist management, delegate duties, and guide associates to deliver member-focused service while ensuring compliance with company policies.

The role involves processing memberships, handling transactions, and supporting store operations to meet performance goals. Responsibilities include supervising associates, promoting memberships, assisting customers, and maintaining accuracy in cash handling and

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates in assigned area by guiding duties, goals, and feedback.
• Provide member service by assisting members with purchases and locating items.
• Process memberships, upgrades, and credit accounts; promote membership renewals, and participate in events.
• Oversee area by handling claims, returns, and organizing merchandise while maintaining cleanliness.
• Complete accounting records and assist with deposits and cash handling as needed.

Skills

Customer service

Cash handling

Front-end operations

Job description

Sam's Club in Dublin, OH is hiring for a front-end/associate supervisory role. You will assist management, delegate duties, and guide associates to deliver member-focused service while ensuring compliance with company policies.

The role involves processing memberships, handling transactions, and supporting store operations to meet performance goals. Responsibilities include supervising associates, promoting memberships, assisting customers, and maintaining accuracy in cash handling and