Member Experience Team Lead

Sam's Club; Cape Coral (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

Job summary

Sam's Club in Cape Coral, FL is hiring to supervise associates, support member service, and oversee front-end operations. You will assign tasks, coach staff, process memberships and upgrades, and assist members with purchases, self-checkout, and pick-up orders.

The role offers an hourly wage range and benefits; minimum qualifications include 6 months retail and 6 months customer service experience. Join a team focused on delivering value to members.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervise associates by assigning duties and providing guidance on member service approaches.
• Process memberships, upgrades and credit accounts and promote club programs.
• Assist members with purchases, locate merchandise, and help with self-checkout and pick-up orders.
• Perform cash handling, returns, and daily deposits following policy.
• Support recruiting, training, coaching, and evaluating associates to meet goals.

Skills

Customer service

Cashier

Teamwork

Tools

Cash register

Job description

Sam's Club in Cape Coral, FL is hiring to supervise associates, support member service, and oversee front-end operations. You will assign tasks, coach staff, process memberships and upgrades, and assist members with purchases, self-checkout, and pick-up orders.

The role offers an hourly wage range and benefits; minimum qualifications include 6 months retail and 6 months customer service experience. Join a team focused on delivering value to members.