Member Experience Specialist

Walmart; Port Saint Lucie (FL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Live Better U

Job summary

Sam's Club in Port St. Lucie, FL is hiring for multiple frontline positions. You will provide member service, maintain the checkout area, process purchases and handle returns according to store policies. Shifts may vary and you’ll support members with self-service technology.

Join a team focused on delivering value, helping customers, and maintaining a safe, well-organized shopping environment. Competitive pay ranges from $17.00 to $25.00 per hour with benefits and growth opportunities.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail apps.

Responsibilities

• Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.
• Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment.
• Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Zones the area. Arranges and organizes merchandise. Identifies shrink and damages.

Skills

Customer service

Cash register operation

Retail experience

Teamwork

Job description

Sam's Club in Port St. Lucie, FL is hiring for multiple frontline positions. You will provide member service, maintain the checkout area, process purchases and handle returns according to store policies. Shifts may vary and you’ll support members with self-service technology.

Join a team focused on delivering value, helping customers, and maintaining a safe, well-organized shopping environment. Competitive pay ranges from $17.00 to $25.00 per hour with benefits and growth opportunities.