Member Experience & Studio Sales Champion

Orangetheory Fitness; Greeley (CO); On-site; USD 19,000 - 30,000; Full time

Job summary

Orangetheory Fitness in Colorado is seeking a proactive Member Ambassador to support front-of-house operations, greet members, handle inquiries, and assist the studio team with a warm and energetic welcome.

The role emphasizes achieving daily, weekly, and monthly sales and membership goals, maintaining accurate records, and delivering timely follow-up to prospects. A passion for fitness and customer service is essential.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Previous sales experience, with strong sales skills.
• Must possess a passion for continuous learning and career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Skills

Customer service

Sales skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multi-tasking

Education

High School Diploma

Tools

MS Office

Internet

Job description

Orangetheory Fitness in Colorado is seeking a proactive Member Ambassador to support front-of-house operations, greet members, handle inquiries, and assist the studio team with a warm and energetic welcome.

The role emphasizes achieving daily, weekly, and monthly sales and membership goals, maintaining accurate records, and delivering timely follow-up to prospects. A passion for fitness and customer service is essential.