Fitness Studio Member Concierge & Sales Pro

Orange Theory Fitness; Boulder (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Orangetheory Fitness in Boulder, CO is seeking a Member Ambassador to drive front-of-house studio operations and deliver outstanding customer service. You will help meet or exceed sales and membership goals while greeting guests and maintaining a warm, energetic studio environment.

The role requires a passion for health and fitness, solid communication skills, and the ability to multi-task in a fast-paced setting.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and highly organized with the ability to multi-task in a fast-paced environment.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Detail oriented

Multi-tasking

Flexibility

Passion for fitness

Education

High School Diploma

Sales experience

Tools

MS Office

Excel

Internet

Basic software use

Job description

Orangetheory Fitness in Boulder, CO is seeking a Member Ambassador to drive front-of-house studio operations and deliver outstanding customer service. You will help meet or exceed sales and membership goals while greeting guests and maintaining a warm, energetic studio environment.

The role requires a passion for health and fitness, solid communication skills, and the ability to multi-task in a fast-paced setting.