Fitness Studio Member Experience & Sales Ambassador

Orangetheory Fitness; Plano (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Orangetheory Fitness is seeking a Member Ambassador to support front desk operations, customer care, and sales activities. You will engage visitors, welcome members, and assist with memberships, renewals, and retail sales while maintaining a positive studio environment.

The role emphasizes achieving daily, weekly, and monthly sales goals, processing transactions, and providing excellent service. A passion for fitness and a team-oriented attitude are essential.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication.
• Detail-oriented and highly organized with multitasking ability.

Responsibilities

• Meet and exceed sales and membership goals daily, weekly, and monthly.
• Greet members, support front desk and lobby, process transactions.
• Follow up with prospects via calls and referrals; conduct studio previews.
• Maintain records in sales systems; assist with onboarding of clients.
• Collaborate with Fitness Team to ensure smooth operations.
• Resolve member inquiries with urgency; support protocol compliance.

Skills

Customer service

Sales

Communication

Interpersonal skills

Multitasking

Detail-oriented

Education

High School Diploma

Tools

MS Office

Excel

Job description

Orangetheory Fitness is seeking a Member Ambassador to support front desk operations, customer care, and sales activities. You will engage visitors, welcome members, and assist with memberships, renewals, and retail sales while maintaining a positive studio environment.

The role emphasizes achieving daily, weekly, and monthly sales goals, processing transactions, and providing excellent service. A passion for fitness and a team-oriented attitude are essential.