Fitness Studio Membership & Guest Experience Specialist

Orange Theory Fitness; Fort Collins (CO); On-site; USD 21,000 - 22,000; Full time

Job summary

Orangetheory Fitness Fort Collins is seeking a Member Ambassador to help run front-of-house studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience.

The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication abilities.
• Detail-oriented and highly organized with multitasking capability.
• Ability to identify and solve problems efficiently.
• Flexible schedule including evenings and weekends.
• Passion for health and fitness and helping others succeed.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes a referral program and maintains records in sales systems.
• Handles inquiries, follow-ups, and client onboarding.
• Greets members with a friendly, positive attitude at the front desk.
• Processes cash and card transactions accurately.
• Works with Fitness Team to ensure process fulfillment.

Skills

Customer service

Sales basics

Communication skills

Detail orientation

Multitasking

Fitness passion

Education

High School Diploma

Tools

MS Office

Office suite (Word, Excel)

Job description

Orangetheory Fitness Fort Collins is seeking a Member Ambassador to help run front-of-house studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience.

The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.