Fitness Studio Membership & Guest Experience Specialist

Orangetheory Fitness; Denver (CO); Presencial; USD 30.000 - 48.000; Jornada completa

Descripción de la vacante

Orangetheory Fitness is seeking a Member Ambassador to help run front-of-house studio operations with a passion for health and customer service. The role focuses on meeting sales and membership targets, managing referrals, and delivering excellent guest experiences at the studio entrance.

The ambassador will handle inquiries, support the studio team, and process transactions while maintaining a clean lobby and organized records.

Formación

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication abilities.
• Detail-oriented and highly organized with multitasking in a fast-paced environment.
• Ability to identify, analyze, and solve problems.
• Functional computer skills including MS Office and internet use.

Responsabilidades

• Achieves daily, weekly and monthly sales and membership goals.
• Manages referrals, records, and customer follow-up calls.
• Greet guests with enthusiasm to create a positive studio entrance.
• Process cash and card transactions with accuracy.
• On-board new clients using intake forms and agreements.
• Work with Fitness Team to fulfill studio processes.
• Provide timely follow up and respond to member requests with urgency.

Conocimientos

Interpersonal skills

Customer service

Verbal communication

Written communication

Organization

Problem solving

MS Office basics

Internet proficiency

Team collaboration

Flexibility (evenings/weekends)

Fitness passion

Educación

High School Diploma

Herramientas

MS Office (Word, Excel)

Internet

Basic computer software

Descripción del empleo

Orangetheory Fitness is seeking a Member Ambassador to help run front-of-house studio operations with a passion for health and customer service. The role focuses on meeting sales and membership targets, managing referrals, and delivering excellent guest experiences at the studio entrance.

The ambassador will handle inquiries, support the studio team, and process transactions while maintaining a clean lobby and organized records.