Member Experience Specialist: Welcoming, Service-Driven

Maine State Credit Union; Rockland (ME); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employer-subsidized medical insurance

HSA contributions

Dental and Vision Insurance

Life, Short-Term Disability and Long‑T

Job summary

Maine State Credit Union in Rockland, ME is seeking a friendly Member Experience Specialist to welcome and assist members, understand their needs, and guide them to the right services. This full-time role emphasizes accurate cash handling, in-person support, and a commitment to outstanding member care.

The position pays between $18.00 and $24.00 per hour, with benefits and opportunities for growth within the Rockland branch.

Qualifications

• Minimum of one year related experience (customer service, accuracy in cash handling, etc.).

Responsibilities

• Greet and engage members in person and, when needed, via online channels or phone to understand their needs and deliver exceptional service.
• Complete requested transactions accurately and with care.
• Seamlessly connect members with the appropriate team member for specialized support.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Education

High school diploma or GED

Job description

Maine State Credit Union in Rockland, ME is seeking a friendly Member Experience Specialist to welcome and assist members, understand their needs, and guide them to the right services. This full-time role emphasizes accurate cash handling, in-person support, and a commitment to outstanding member care.

The position pays between $18.00 and $24.00 per hour, with benefits and opportunities for growth within the Rockland branch.