Member Experience Concierge

Automatic Data Processing, Inc.; Rocky Hill (CT); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Nutmeg State Financial Credit Union is hiring a Member Experience Specialist I in Rocky Hill, CT. The role supports members by handling inquiries, processing transactions, and assisting with online banking requests.

You will communicate via phone, email, or chat and maintain accurate documentation while upholding privacy and compliance standards. The position emphasizes customer focus, empathy, and problem-solving, with opportunities to grow in a collaborative team environment and benefit from

Qualifications

• 1 year or more of sales or customer service experience.
• Experience in financial/banking context preferred but not required.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle member inquiries via phone, email, or chat.
• Process financial transactions and online banking requests.
• Document interactions and resolutions in systems.
• Provide accurate information and escalate as needed.
• Maintain compliance with data privacy and policy standards.

Skills

Customer service

Communication

Problem solving

Time management

Empathy

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Nutmeg State Financial Credit Union is hiring a Member Experience Specialist I in Rocky Hill, CT. The role supports members by handling inquiries, processing transactions, and assisting with online banking requests.

You will communicate via phone, email, or chat and maintain accurate documentation while upholding privacy and compliance standards. The position emphasizes customer focus, empathy, and problem-solving, with opportunities to grow in a collaborative team environment and benefit from