Member Experience Specialist — Weekend Shift

Planet Fitness; Bloomingdale (IL); On-site; USD 1,929,000 - 2,480,000; Part time

Benefits offered by this job

Great growth opportunities

Set Schedule

Medical, Dental and Vision insurance (

Employee Referral Bonus Program

$1/hour premium for 10pm-6am hours

FREE Black Card Membership

401(k) with generous employer match

Profit sharing program

A sparkling clean work environment

Contribute to changing people's lives

Work hard play hard with amazing team

Employee Assistance Program (EAP)

Job summary

Planet Fitness Bloomingdale is hiring a Customer Service Representative to deliver a superior member experience. You will greet Members and Guests, assist with inquiries, sign up new members, provide tours, log amenities, and handle billing updates in a friendly, efficient manner.

We offer a weekend shift 2p-10p with a range of benefits including insurance, 401(k) with match, profit sharing, and a free Black Card Membership.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Ability to stand and walk during shift.
• Frequent talking with members and callers during shift.
• Must be able to lift 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, give tours, sign up new members, log amenities, and communicate updates and billing issues.
• Respond to member questions and concerns promptly and professionally.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Skills

Punctuality

Reliability

Customer service

Communication

Mobility/Physical stamina

Lifting 45 pounds

Job description

Planet Fitness Bloomingdale is hiring a Customer Service Representative to deliver a superior member experience. You will greet Members and Guests, assist with inquiries, sign up new members, provide tours, log amenities, and handle billing updates in a friendly, efficient manner.

We offer a weekend shift 2p-10p with a range of benefits including insurance, 401(k) with match, profit sharing, and a free Black Card Membership.