Member Experience Specialist — Evening/Night Shifts

Paycom - ATS; Zilwaukee (MI); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) with company match

Profit sharing

Free Black Card Membership

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to deliver exceptional member experiences and support the health-focused community. You will greet guests, assist with inquiries, and help maintain a clean, welcoming club environment.

Responsibilities include member check-ins, tours, sign-ups, logging amenities, and communicating billing updates. Flexible, energetic team culture and a mission to improve health and well-being are core to this role.

Qualifications

• Experience in customer service preferred.
• Must be 18 years or older.
• Ability to communicate clearly with members and callers.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours, and sign up new members.
• Log amenities and communicate updates and billing issues to members and guests.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Punctuality

Communication

Job description

Planet Fitness is seeking a Customer Service Representative to deliver exceptional member experiences and support the health-focused community. You will greet guests, assist with inquiries, and help maintain a clean, welcoming club environment.

Responsibilities include member check-ins, tours, sign-ups, logging amenities, and communicating billing updates. Flexible, energetic team culture and a mission to improve health and well-being are core to this role.