Member Experience Specialist — Tech-Savvy Service Pro

Sam's East, Inc.; Kokomo (IN); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Kokomo, IN is seeking a Customer Service Associate to assist members with purchases and product recommendations. You will operate the front-end checkout, promote club services, and help members with self-checkout technology while keeping a safe, organized area.

Responsibilities include processing payments, handling returns or exchanges, resolving issues, and supporting training for new front-line staff, all while following safety policies and protecting Sam's Club assets.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.

Responsibilities

• Provide member service and process purchases at the front end.
• Promote Sam's Club products and services to members.
• Assist with returns, refunds, and exchanges according to policy.
• Guide and support members using self-service technology.
• Maintain a safe and clean checkout area.
• Resolve member issues and concerns promptly.

Skills

Retail experience including front end

Mobile retail applications

Job description

Sam's Club in Kokomo, IN is seeking a Customer Service Associate to assist members with purchases and product recommendations. You will operate the front-end checkout, promote club services, and help members with self-checkout technology while keeping a safe, organized area.

Responsibilities include processing payments, handling returns or exchanges, resolving issues, and supporting training for new front-line staff, all while following safety policies and protecting Sam's Club assets.