Member Experience Specialist

Berkeley Electric Cooperative, Inc.; Moncks Corner (SC); On-site; USD 26,000 - 36,000; Full time

Job summary

Berkeley Electric Cooperative, Inc. is seeking a Member Service Specialist to deliver excellent member service across all contact channels, ensuring a seamless and positive experience for members.

The role includes proactive cross-selling and supporting marketing initiatives, with training to achieve proficiency in all job duties. Usual office environment with potential for flexible hours to meet workload requirements.

Qualifications

• High school diploma or equivalent required; offices subjects preferred.
• Two years of customer service experience preferred, in person or via phone/email/chat.

Responsibilities

• Provide excellent member service using all contact methods.
• Proactively cross-sell and upsell products and services marketed by the Cooperative.
• Support marketing and other system activities requiring routine member contact.
• Complete training to proficiency in all job duties.

Skills

Customer service

Telephone etiquette

Communication

Typing

Education

High school diploma

Tools

Microsoft Office

Calculator

Job description

Berkeley Electric Cooperative, Inc. is seeking a Member Service Specialist to deliver excellent member service across all contact channels, ensuring a seamless and positive experience for members.

The role includes proactive cross-selling and supporting marketing initiatives, with training to achieve proficiency in all job duties. Usual office environment with potential for flexible hours to meet workload requirements.