Member Experience Specialist - Retail Frontline

Walmart Inc.; Hickory (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Disability & Life insurance

Job summary

Walmart Inc. in Hickory, NC is seeking a Frontend Associate to deliver member service, process purchases, and support self-service technology. You will maintain checkout areas, handle payments, returns, and exchanges according to policy, and promote Sam's Club products.

Additionally, you will participate in safety procedures and assist with training frontline staff, ensuring a safe, organized shopping environment and strong customer experience.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service and processes member purchases.
• Maintains checkout area and assists with payments, returns, refunds, exchanges.
• Guides and supports members with self-service technology.
• Ensures safety and security; conducts safety checks and reports unsafe situations.
• Assists with training of Frontline Services associates on processes and new technology.
• Maintains organization of merchandise and zones area; helps locate items.
• Upholds company policies and ethics.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Walmart Inc. in Hickory, NC is seeking a Frontend Associate to deliver member service, process purchases, and support self-service technology. You will maintain checkout areas, handle payments, returns, and exchanges according to policy, and promote Sam's Club products.

Additionally, you will participate in safety procedures and assist with training frontline staff, ensuring a safe, organized shopping environment and strong customer experience.