Member Experience Specialist

Zeal Credit Union; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Zeal Credit Union in Southfield, MI, is hiring a Full-Time Member Service Representative to deliver outstanding member service onsite. You will handle daily transactions, balance your cash drawer, open new accounts, and assist with loan intake while promoting our products and services to help members meet their financial goals.

Candidates should have at least 6 months of customer service experience, strong communication, problem-solving abilities, and a proactive mindset.

Qualifications

• Minimum 6 months of customer service experience.
• Demonstrated passion for helping others.
• Excellent communication and problem-solving skills.
• Ability to take initiative and be proactive.
• High attention to detail and punctuality.

Responsibilities

• Serve members with day-to-day transactions and inquiries.
• Balance drawer accurately and open new accounts.
• Assist with loan intake and education on products/services.
• Educate members to help them make informed financial decisions.
• Collaborate with team to deliver exceptional service.

Skills

Customer service

Empathy

Problem solving

Proactive initiative

Communication skills

Attention to detail

Punctuality

Onsite attendance

Job description

Zeal Credit Union in Southfield, MI, is hiring a Full-Time Member Service Representative to deliver outstanding member service onsite. You will handle daily transactions, balance your cash drawer, open new accounts, and assist with loan intake while promoting our products and services to help members meet their financial goals.

Candidates should have at least 6 months of customer service experience, strong communication, problem-solving abilities, and a proactive mindset.