Remote Member Support Specialist

Chevron Federal Credit Union; United States; On-site; USD 32,776 - 53,251; Full time

Benefits offered by this job

Call Center Incentive Plan

Quarterly performance-based incentives

Job summary

Chevron Federal Credit Union is hiring for an entry-level position focused on delivering exceptional member experiences remotely. The role involves responding to member inquiries and processing various financial transactions, while maintaining confidentiality and professionalism.

Qualified candidates should have a high school diploma and 1-2 years of relevant experience. The job values strong communication skills and empathy towards members, making it ideal for those passionate about customer service.

Qualifications

• 1 to 2 years of call center, teller, or retail experience required.
• High school diploma or equivalent.
• Combination of education and experience can substitute for qualifications.

Responsibilities

• Answer calls and provide information to members.
• Process financial transactions and account maintenance.
• Document member interactions accurately in the CRM.

Skills

Strong written and spoken English

Active listening skills

Basic math skills

Proficiency with Windows applications

Education

High school diploma, GED, or equivalent

Tools

Customer Relationship Management (CRM)

Microsoft Office (Outlook, Word, Excel)

Job description

Chevron Federal Credit Union is hiring for an entry-level position focused on delivering exceptional member experiences remotely. The role involves responding to member inquiries and processing various financial transactions, while maintaining confidentiality and professionalism.

Qualified candidates should have a high school diploma and 1-2 years of relevant experience. The job values strong communication skills and empathy towards members, making it ideal for those passionate about customer service.