Member Experience Specialist (PT)

YMCA of Memphis & the Mid-South; Bartlett (TN); On-site; USD 12,000 - 17,000; Part time

Job summary

The Bartlett YMCA in Bartlett, TN, is seeking a part-time Membership Associate to deliver outstanding service to members, guests, and program participants while promoting memberships and programs. This role emphasizes friendly customer service and accurate time reporting in a busy branch setting.

Responsibilities include greeting and assisting members, conducting tours, selling memberships, and maintaining lobby cleanliness and organization.

Qualifications

• Minimum age of 18.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Employee will accurately report work time via approved YMCA Clocking Method: Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet.

Skills

Interpersonal skills

Problem-solving

Customer service

Diversity outreach

Basic computer skills

Sales experience

Job description

The Bartlett YMCA in Bartlett, TN, is seeking a part-time Membership Associate to deliver outstanding service to members, guests, and program participants while promoting memberships and programs. This role emphasizes friendly customer service and accurate time reporting in a busy branch setting.

Responsibilities include greeting and assisting members, conducting tours, selling memberships, and maintaining lobby cleanliness and organization.