Member Experience Specialist - Flexible Hours & Perks

Paycom; Troy (MI); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Profit sharing program

Free Black Card Membership

Employee Referral Bonus

EAP

Job summary

Planet Fitness in Troy, MI is hiring a Customer Service Representative to deliver outstanding service to members and guests. You will greet people, answer calls, assist with memberships, and help keep the club clean and welcoming.

The role requires 18+, reliability, and physical stamina. Perks include medical, dental, vision, a 401(k) match, profit sharing, and a free Black Card membership, with a 2p–10p shift and a $1 premium for late hours.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Stand and walk during shifts.
• Speak with members and callers clearly.
• Must be able to lift up to 45 pounds.

Responsibilities

• Greet members and guests, ensuring a welcoming atmosphere and high service standards.
• Answer phones and assist callers with various questions.
• Check in members, give club tours, and sign up new members; log amenities and communicate updates.
• Respond to member questions and concerns promptly and professionally.
• Regularly clean the facility, bathrooms, equipment, front desk area, and amenities.

Skills

Customer service

Punctuality

Reliability

Communication

Physical stamina

Job description

Planet Fitness in Troy, MI is hiring a Customer Service Representative to deliver outstanding service to members and guests. You will greet people, answer calls, assist with memberships, and help keep the club clean and welcoming.

The role requires 18+, reliability, and physical stamina. Perks include medical, dental, vision, a 401(k) match, profit sharing, and a free Black Card membership, with a 2p–10p shift and a $1 premium for late hours.