Member Experience Specialist - Flexible Hours & Perks

Paycom

Troy (MI)

On-site

USD 16,000 - 23,000

Full time

14 days+
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
401(k) with employer match
Profit sharing program
Free Black Card Membership
Employee Referral Bonus
EAP

Job summary

Planet Fitness in Troy, MI is hiring a Customer Service Representative to deliver outstanding service to members and guests. You will greet people, answer calls, assist with memberships, and help keep the club clean and welcoming.

The role requires 18+, reliability, and physical stamina. Perks include medical, dental, vision, a 401(k) match, profit sharing, and a free Black Card membership, with a 2p–10p shift and a $1 premium for late hours.

Qualifications

  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Stand and walk during shifts.
  • Speak with members and callers clearly.
  • Must be able to lift up to 45 pounds.

Responsibilities

  • Greet members and guests, ensuring a welcoming atmosphere and high service standards.
  • Answer phones and assist callers with various questions.
  • Check in members, give club tours, and sign up new members; log amenities and communicate updates.
  • Respond to member questions and concerns promptly and professionally.
  • Regularly clean the facility, bathrooms, equipment, front desk area, and amenities.

Skills

Customer service
Punctuality
Reliability
Communication
Physical stamina

Job description

Planet Fitness in Troy, MI is hiring a Customer Service Representative to deliver outstanding service to members and guests. You will greet people, answer calls, assist with memberships, and help keep the club clean and welcoming.

The role requires 18+, reliability, and physical stamina. Perks include medical, dental, vision, a 401(k) match, profit sharing, and a free Black Card membership, with a 2p–10p shift and a $1 premium for late hours.

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