Branch Support Specialist

Dort Financial Credit Union; Grand Blanc (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Life/AD&D

Disability insurance

HSA/FSA

Tuition reimbursement

LegalShield

Pet benefits

EAP

Telemedicine

401(k) matching

Referral bonus

Paid time off

Job summary

Dort Financial Credit Union in Grand Blanc, MI seeks a Branch Support Specialist to handle lobby management, assist members with products and services, and support daily branch operations. You will engage with members to answer questions and guide their financial choices, delivering friendly, knowledgeable service.

The role emphasizes clear communication, teamwork, and a commitment to helping members achieve financial well-being through Dort Financial’s range of solutions.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Manage lobby operations and customer flow.
• Educate members on better money management and product options.
• Show how the Credit Union can improve members' financial well-being.

Skills

Lobby management

Member education

Financial well-being

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Branch Support Specialist

Full Time Clerical Grand Blanc, MI, US 3 Attachments

3 days ago Requisition ID: 2165

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

• medical, dental, and vision insurance
• Life/AD&D and Disability Insurance
• Supplemental Life insurance for employee/spouse/dependent
• HSA and FSA plans
• tuition reimbursement for full-time team members
• LegalShield
• Pet Benefits
• Employee Assistance Program
• Telemedicine
• matching 401(k) including a safe harbor
• referral bonus program
• paid time off including holidays

Purpose of Position: To provide a full range of Credit Union services. Describes services offered, answers member questions regarding a variety of services. Assists new/existing members in selection of services, including loans, cash, and (teller) services. Reconciles member problems and accounts. Builds and strengthens member relationships by matching the member’s financial needs to the Credit Union’s products and services at every opportunity. This position requires someone who is positive and outgoing with excellent communication skills. The job specifically entails:

• Lobby management
• Educate members on how to better manage their money.
• Demonstrate how the Credit Union can improve financial well-being.

Minimum Formal Education:High School Diploma or GED required.

Experience: At least one year or more of credit union or financial experience in customer contact preferred.

Other Requirements:

• Must be bondable
• Must possess a working knowledge and experience in
• Microsoft Office or similar software.

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*

Attachments (3)