Branch Support Specialist

DORT FINANCIAL CU; Lapeer (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life/AD&D insurance

Disability insurance

401(k)

Tuition reimbursement

Employee Assistance Program

Telemedicine

Job summary

Dort Financial Credit Union is seeking a Branch Support Specialist in Lapeer, MI to deliver a full range of credit union services and assist members with loans, cash, and teller needs. The role focuses on resolving member issues and strengthening relationships.

The position emphasizes lobby management and educating members on better money management while showing how Dort Financial can enhance financial well-being.

Qualifications

• High school diploma or GED required.
• At least 1 year of credit union or financial customer contact experience preferred.
• Bondable status required; solid knowledge of Microsoft Office.

Responsibilities

• Lobby management.
• Educate members on money management.
• Demonstrate how Dort Financial can improve financial well-being.
• Resolve member problems and account issues.

Skills

Communication

Customer service

Positive attitude

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Support Specialist

Full Time Clerical DeMille Road, Lapeer, MI, US 3 Attachments

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays.

Purpose of Position: To provide a full range of Credit Union services. Describes services offered, answers member questions regarding a variety of services. Assists new/existing members in selection of services, including loans, cash, and (teller) services. Reconciles member problems and accounts. Builds and strengthens member relationships by matching the member’s financial needs to the Credit Union’s products and services at every opportunity. This position requires someone who is positive and outgoing with excellent communication skills. The job specifically entails:

• Lobby management
• Educate members on how to better manage their money.
• Demonstrate how the Credit Union can improve financial well-being.

Minimum Formal Education:High School Diploma or GED required.

Experience: At least one year or more of credit union or financial experience in customer contact preferred.

Other Requirements:

• Must be bondable
• Must possess a working knowledge and experience in
• Microsoft Office or similar software.

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*

Attachments (3)