Branch Support Specialist

DORT FINANCIAL CU; Grand Blanc (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

HSA/FSA Plans

Tuition Reimbursement

401(k) Matching

Referral Bonus

Paid Time Off

Job summary

Dort Financial Credit Union is seeking a Branch Support Specialist in Grand Blanc, MI to deliver comprehensive member services. The role focuses on lobby management, guiding members to products, and resolving inquiries with a friendly, professional demeanor.

The position requires a high school diploma and at least one year of financial or credit union experience, with strong communication skills and proficiency in Microsoft Office. A bondable status is also required.

Qualifications

• Excellent communication and interpersonal skills for member interactions.
• Ability to educate members and resolve inquiries with a positive attitude.
• Bondability and basic financial literacy are required.

Responsibilities

• Lobby management and front-line member support.
• Educate members on how to better manage their money.
• Demonstrate how the credit union can improve financial well-being.

Skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Support Specialist

Full Time Clerical Grand Blanc, MI, US 3 Attachments

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays.

Purpose of Position: To provide a full range of Credit Union services. Describes services offered, answers member questions regarding a variety of services. Assists new/existing members in selection of services, including loans, cash, and (teller) services. Reconciles member problems and accounts. Builds and strengthens member relationships by matching the member’s financial needs to the Credit Union’s products and services at every opportunity. This position requires someone who is positive and outgoing with excellent communication skills. The job specifically entails:

• Lobby management
• Educate members on how to better manage their money.
• Demonstrate how the Credit Union can improve financial well-being.

Minimum Formal Education:High School Diploma or GED required.

Experience: At least one year or more of credit union or financial experience in customer contact preferred.

Other Requirements:

• Must be bondable
• Must possess a working knowledge and experience in
• Microsoft Office or similar software.

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*