Member Experience Specialist (Night Shift) with Benefits

Paycom - ATS; Detroit (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with employer match

Profit sharing

Free Black Card Membership

Employee Referral Bonus

Night shift premium (10 PM–6 AM)

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to greet members and guests, provide exceptional service, and maintain a welcoming, clean club environment. You will assist with tours, member sign-ups, and address questions while ensuring a positive, judgment-free experience.

The role emphasizes punctuality, reliability, and the ability to stand, walk, and lift up to 45 pounds as needed. Night shift premium applies and the team values growth and supportive culture.

Qualifications

• Must be 18 years of age or older.
• Must be punctual and reliable.
• Experience in customer service preferred.
• Able to stand and walk continually during shift.
• Able to lift up to 45 pounds.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones, assist callers with questions.
• Check in members, provide tours, sign up new members.
• Log amenities and communicate updates and billing issues.
• Perform regular cleaning of the facility and front desk.

Skills

Customer service

Punctuality

Reliability

Communication

Physical stamina

Job description

Planet Fitness is seeking a Customer Service Representative to greet members and guests, provide exceptional service, and maintain a welcoming, clean club environment. You will assist with tours, member sign-ups, and address questions while ensuring a positive, judgment-free experience.

The role emphasizes punctuality, reliability, and the ability to stand, walk, and lift up to 45 pounds as needed. Night shift premium applies and the team values growth and supportive culture.