Member Experience & Sign‑Up Specialist (Evenings/Nights)

Paycom - ATS; Westland (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Profit sharing

Free Black Card Membership

Job summary

Planet Fitness is hiring a Customer Service Representative to greet members and guests, assist with sign-ups, and ensure a welcoming, clean, and safe club environment. You will handle phone inquiries, update members on amenities and billing, and support a positive, judgment-free experience.

The role emphasizes friendly communication, reliability, and a proactive approach to member satisfaction within a dynamic team.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multi-task and stay organized.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones in a friendly manner and assist callers.
• Check in members, give club tours, and sign up new members.
• Log amenities and communicate updates and billing issues to members.
• Respond to questions and concerns promptly and professionally.
• Regularly clean the facility, including restrooms and front desk area.

Skills

Customer service

Phone etiquette

Communication

Teamwork

Job description

Planet Fitness is hiring a Customer Service Representative to greet members and guests, assist with sign-ups, and ensure a welcoming, clean, and safe club environment. You will handle phone inquiries, update members on amenities and billing, and support a positive, judgment-free experience.

The role emphasizes friendly communication, reliability, and a proactive approach to member satisfaction within a dynamic team.