Member Experience Specialist — Judgement-Free Zone

Core Development and Management-Planet Fitness; Leominster (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/ Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Term Life Insurance

Healthcare and Dependent Care Flexible

Employee perks and discounts

Job summary

Core Development and Management-Planet Fitness in Leominster, MA is seeking a Member Services Representative to deliver a superior, Judgement Free Zone experience for our members and guests.

You will greet members, assist with sign-ups and billing, answer inquiries, and promote our services while upholding club policies. Flexible full-time/part-time shifts are available with emphasis on meeting sales goals and delivering a clean, welcoming environment.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club and assist with questions during check-in.
• Promote the Judgement Free Zone by assisting members on the club floor and upholding policies.
• Answer phones in a friendly manner and handle member inquiries.
• Process sign-ups, update contact/billing information, cancellations, and transfers.
• Achieve or exceed individual sales goals and contribute to club targets.
• Perform tours for prospective members and drive retail transactions.
• Maintain clean, sanitized facilities and restrooms according to schedule.

Skills

Customer service

Communication

Basic computer proficiency

Job description

Core Development and Management-Planet Fitness in Leominster, MA is seeking a Member Services Representative to deliver a superior, Judgement Free Zone experience for our members and guests.

You will greet members, assist with sign-ups and billing, answer inquiries, and promote our services while upholding club policies. Flexible full-time/part-time shifts are available with emphasis on meeting sales goals and delivering a clean, welcoming environment.