Member Experience Specialist — Judgement-Free Service

Paycom - ATS; Novi (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employee Referral Bonus

Night shift premium

Black Card Membership

401(k) with match

Profit sharing

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team. You will greet members and guests, provide exceptional service, answer phones, and assist with tours and sign-ups.

The role includes logging amenities and communicating billing issues to members and guests, as well as maintaining a clean, welcoming front desk area. Responsibilities include timely responses to questions and concerns, regular club cleaning, and contributing to a positive, EPIC-driven team culture.

Qualifications

• Must have customer service experience or strong interpersonal skills.
• Punctuality and reliability are essential.
• Ability to stand and walk during shifts.
• Experience speaking with members and guests in person or on the phone is a plus.
• Must be able to lift up to 45 pounds.

Responsibilities

• Greet members and guests with exceptional service and make them feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours, and sign up new members.
• Log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns promptly and professionally.
• Perform regular cleaning of the facility, bathrooms, and front desk area.

Skills

Customer service

Job description

Planet Fitness is seeking a Customer Service Representative to join our team. You will greet members and guests, provide exceptional service, answer phones, and assist with tours and sign-ups.

The role includes logging amenities and communicating billing issues to members and guests, as well as maintaining a clean, welcoming front desk area. Responsibilities include timely responses to questions and concerns, regular club cleaning, and contributing to a positive, EPIC-driven team culture.