MEMBER EXPERIENCE REP

Multipli Federal Credit Union; Columbia Township (MO); On-site; USD 25,000 - 38,000; Full time

Job summary

Multipli Credit Union is seeking a Customer Service Representative in Columbia, MO to assist members via phone, video, email, chat, and online banking. You will explain services, respond to questions, and direct calls to the appropriate area, working on-site at 11 South Fairview.

The role requires 1–3 years of related experience and a high school diploma or GED. Strong communication, detail orientation, and accurate keyboarding are essential to success.

Qualifications

• 1–3 years of similar or related experience.
• High school education or GED required.
• Strong communication skills; attention to detail; good with numbers.
• Touch typing and accurate keyboard skills.

Responsibilities

• Assist members via telephone, email, video, chat and online banking; resolve problems within authority.
• Identify cross-sell opportunities and promote services to members.
• Perform department side duties as assigned.
• Maintain records and prepare required reports.
• Assist other departments as needed.
• Maintain member account information in the computer system.

Skills

Good communication

Interpersonal skills

Attention to detail

Touch typing

Education

High school diploma or GED

Job description

Job Details: Job Location: 11 SOUTH FAIRVIEW - COLUMBIA, MO 65203, Position Type: Full Time, Salary Range: $18.35 - $27.52 Hourly, Job Category: Customer Service, Role:

To assist members and potential members with their telephone, video, email, and chat requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Essential Functions & Responsibilities:

• Assists members and potential members with their telephone, email, video, chat, and online banking requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Identifies cross-sell opportunities and cross-sells services to members.
• Performs department side duties as assigned.
• Ensures the appropriate records are maintained and required reports are prepared.
• Assists other departments as needed.
• Maintains member account information on computer system.
• Performs other job-related duties required or assigned.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Qualifications: Knowledge and Skills:

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Other Skills: Must have good communication skills. Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Work Environment:

No hazardous or significantly unpleasant conditions (such as in a typical office). Position is not eligible to work remotely.

Must be willing to work at any Columbia, Missouri location.

Multipli Credit Union is a participant in E-Verify, which allows verification of eligibility for employment in the United States for all applicants.