Member Experience Specialist II: Growth & Lending Champion

Arise Financial; Canton (MA); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Great place to work

Competitive pay

Bonus potential

Benefits package (health/dental/vision

401(k) with employer match

Paid time off

Tuition reimbursement

Career development

Meaningful work

Job summary

Arise Financial in Canton, MA is seeking a Member Experience Specialist II (Universal Banker II) to elevate member service, handle complex accounts, and support lending opportunities. You will assist with online and mobile banking questions, open diverse account types, and help connect members with lending partners.

The role requires 1–2 years in branch banking or similar, Notary certification, and strong attention to detail.

Qualifications

• 1–2 years of branch, retail financial services, or related experience.
• Previous senior teller, universal banker, lead, or similar experience preferred.
• Notary Public certification required or the ability to obtain certification within the designated timeframe.
• Credit union experience strongly preferred.
• Working knowledge of regulatory and compliance requirements (BSA, Reg CC, Reg E).
• Strong attention to detail, risk awareness, and accuracy.
• Strong communication, interpersonal, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced branch environment.
• Consultative approach to identifying member needs and recommending appropriate financial solutions.

Responsibilities

• Welcome members and provide knowledgeable, personalized service across a variety of financial needs.
• Open and maintain new business accounts, share certificates, IRAs, and specialty products.
• Initiate consumer loan applications and identify and refer residential and commercial lending opportunities.
• Obtain and maintain NMLS registration as required for Home Equity product discussions and funding.
• Assist members with online and mobile banking troubleshooting and digital banking questions.
• Provide credit card maintenance and support.
• Process routine transactions, including deposits, withdrawals, transfers, and payments.
• Complete account maintenance, including address changes, card disputes, stop payments, and other member requests.
• Balance cash drawers daily and maintain accurate transaction, account, and loan records.
• Support branch operations and dual‑control activities as needed.
• Follow security, compliance, fraud‑prevention, and operational procedures.
• Serve as a resource and support the training and development of new team members.

Education

Notary Public certification

Job description

Arise Financial in Canton, MA is seeking a Member Experience Specialist II (Universal Banker II) to elevate member service, handle complex accounts, and support lending opportunities. You will assist with online and mobile banking questions, open diverse account types, and help connect members with lending partners.

The role requires 1–2 years in branch banking or similar, Notary certification, and strong attention to detail.