Member Experience Lead - Branch Operations

Arise Financial; Mansfield (MA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Great Workplace

Competitive pay

Bonus potential

Benefits package

401(k)

Paid time off

Tuition reimbursement

Professional development

Growth opportunities

Meaningful work

Job summary

Arise Financial in Mansfield, MA seeks an experienced Member Experience Assistant Manager (Assistant Branch Manager) to lead daily branch operations and deliver exceptional service to members. You will work closely with the Branch Manager to maintain compliance, coach staff, and foster a member-focused environment while guiding a high-performing team.

This role offers growth opportunities, competitive pay, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in the financial services or banking industry.
• Supervisory/leadership experience preferred.
• Strong sales and relationship-building skills.
• Proficiency with Microsoft Office and financial services systems.

Responsibilities

• Support the day-to-day operations of the branch, ensuring exceptional member service and operational efficiency.
• Assume the responsibilities of the Branch Manager during absences or when they are engaged in other Credit Union responsibilities.
• Assist with supervising, coaching, training, and developing branch team members while providing ongoing performance feedback and support.
• Help assign work, resolve routine employee concerns, and contribute to performance evaluations and salary recommendations.
• Process member transactions as needed, including deposits, withdrawals, check cashing, and consumer and mortgage loan payments during peak periods or staffing shortages.
• Maintain flexibility to support other branch locations and work weekend hours based on business needs.
• Assist with monthly teller audits and perform periodic vault and cash drawer audits in accordance with established procedures.
• Ensure the security and accuracy of cash, negotiable instruments, and cash handling activities while maintaining compliance with internal controls and segregation of duties.
• Support daily balancing and proof activities, ensuring compliance with cash control policies.
• Oversee currency ordering and maintain appropriate cash levels to support branch operations.
• Promote Credit Union products and services while helping create a sales and service culture that meets member needs.

Skills

Supervisory/leadership

Customer service

Sales and cross-selling

Communication/interpersonal

Organization/attention to detail

Problem solving

Microsoft Office/financial systems

Team motivation

Education

High school diploma

Tools

Microsoft Office

Financial services systems

Job description

Arise Financial in Mansfield, MA seeks an experienced Member Experience Assistant Manager (Assistant Branch Manager) to lead daily branch operations and deliver exceptional service to members. You will work closely with the Branch Manager to maintain compliance, coach staff, and foster a member-focused environment while guiding a high-performing team.

This role offers growth opportunities, competitive pay, and a comprehensive benefits package.