Member Experience Specialist I/II

MECU Credit Union; Catonsville (MD); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan with Employer Match

Company-Paid Insurance

Tuition Assistance

Employee Assistance Program (EAP)

Parking Discounts

Long-Term Care Insurance

Paid Time Off

Job summary

MECU Credit Union in Catonsville, MD, is hiring for MSR I/II to assist members, open new accounts, and provide accurate information about our financial products and services.

You will perform a variety of routine account transactions, promote additional services, and help maintain member loyalty with friendly, reliable service.

This on‑site role requires dependability, attention to detail, and excellent communication; Saturdays may be required at the Westview Branch.

Qualifications

• High school diploma or GED required.
• Familiar with basic banking products and services.
• Professional communication and customer service skills.

Responsibilities

• Opens new accounts and processes routine transactions.
• Provides accurate account information and promotes products.
• Assists with teller functions and on‑the‑job training.
• Maintains member loyalty through responsive service.

Skills

Cross-Sell

Listening

Dependability

Quality of Work

Education

High School Diploma

GED

Job description

MECU Credit Union in Catonsville, MD, is hiring for MSR I/II to assist members, open new accounts, and provide accurate information about our financial products and services.

You will perform a variety of routine account transactions, promote additional services, and help maintain member loyalty with friendly, reliable service.

This on‑site role requires dependability, attention to detail, and excellent communication; Saturdays may be required at the Westview Branch.