Member Experience Specialist I - Flexible Schedule

Heart of LA Federal Credit Union; Alexandria (LA); On-site; USD 34,000 - 42,000; Full time

Job summary

Heart of LA Federal Credit Union is seeking a Care Center Specialist to provide exceptional member service via ITM, telephone, chat, email, and mail. The role includes handling teller-like transactions, assisting members, and supporting online banking.

A high school diploma or GED (or college degree) and at least six months of customer service experience are required, with a flexible schedule including Saturdays.

Qualifications

• Six months of customer service experience required.
• Professional, dependable, and flexible.
• Team player with good phone etiquette.
• Education: High school diploma or GED or college degree.

Responsibilities

• Operate ITM and perform teller-like transactions.
• Assist members via calls, chat messages, and voicemails.
• Balance ITMs daily and ensure member satisfaction.
• Resolve member questions and online issues.

Skills

Customer service

Phone etiquette

Communication skills

Teamwork

Dependability

Flexibility

Education

High school diploma or GED

College degree

Job description

Heart of LA Federal Credit Union is seeking a Care Center Specialist to provide exceptional member service via ITM, telephone, chat, email, and mail. The role includes handling teller-like transactions, assisting members, and supporting online banking.

A high school diploma or GED (or college degree) and at least six months of customer service experience are required, with a flexible schedule including Saturdays.