Member Experience Specialist, Financial Contact Center

Premier America Credit Union; Los Angeles (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

FSA/HSA

Company-Paid Life and AD insurance

Loan discounts

Paid Vacation/Holidays/Sick time

401k with match

Education assistance

Job summary

Premier America Credit Union in Los Angeles is seeking a dynamic Contact Center Service Specialist to perform a broad range of member services, including opening and closing accounts, debit card orders, wire requests, and answering questions about Credit Union products and services.

You will identify member concerns, provide resolutions, educate members on offerings, and cross-sell relevant products while maintaining security and policy standards.

Qualifications

• Two years of experience in a member/customer facing environment.
• General knowledge of credit union policies and procedures.
• Excellent communication and public relations skills.
• Ability to use a PC and Microsoft Word/Excel.

Responsibilities

• Perform a broad range of member services including opening/closing accounts and debit card orders.
• Answer questions about Credit Union services and educate members on offerings.
• Identify member concerns and provide resolutions for optimal member experience.
• Cross-sell Credit Union products and services where appropriate.
• Maintain security of member information and comply with policies.

Skills

Customer service

Communication

Public relations

PC skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Premier America Credit Union in Los Angeles is seeking a dynamic Contact Center Service Specialist to perform a broad range of member services, including opening and closing accounts, debit card orders, wire requests, and answering questions about Credit Union products and services.

You will identify member concerns, provide resolutions, educate members on offerings, and cross-sell relevant products while maintaining security and policy standards.